October25to27,2006,Troyes,Francehttp://www.utt.fr/ieee-sssm06/SponsoredbyServiceSystemsandOrganizationCommittee,IEEESystems,ManandCyberneticsSocietyIEEEThemeServiceisanemergingsectorforeconomicgrowthinthe21stcentury.Itcoversourdailylifeandalmostallindustries,frommedicalcaretotheproductionofhigh-techproducts.Anation'seconomicevolutionhighlyreliesonitsservicesystemsandservicemanagement.Theproductionofaproductinamanufacturingplantmaybeinterruptedbecauseoftheshortageofrequiredcomponentscausedbyanunreliablelogisticsservice.Thelivingstandardofpeopleinacountrymaybedegradedbecauseofitsineffectivemedicalcaresystem.Intheinformationerawheretheindustrializedworldisnolongercharacterizedbyscarcityofmerchandises,serviceandqualityoflifehavebecometheprimaryfocusforsocialandeconomicdevelopment.Giventheincreasingimportance,thecomplexity,andtheinterdisciplinarynatureofservicesystemsandservicemanagement,itisessentialtobringresearchersandprofessionalsfromallrelevantdisciplines(systemtheoryandsystemsengineering,marketingandorganizationalbehavior,logisticsandoperationsmanagement,qualityassurance,informationtechnology,etc)togethertodiscussissuesandsharetheirresearchanddevelopmentresultsandexperiencesintheareasofservicesystemsandservicemanagement,inordertodevelopinnovativeandadvancedconcepts,strategies,systemdesignandoperationsmanagementmethodsforthe21stcentury'sservice.Authorsareinvitedtosubmittheir
