简介:摘要目的为满足患者住院期间的各种需求,促进患者健康,改进我们现有的工作方法,夯实基础护理,提供优质护理服务。方法结合医院实际,在医院开展优质护理服务示范工程活动,注重夯实基础护理。结果患者对护理服务的满意率达98%,实现了护理零投诉,取得了良好的社会效益。结论夯实基础护理是实现优质护理服务的关键。
简介:摘要目的夯实基础护理,提升护理质量,提高患者满意度,实现优质护理服务。方法院内开展优质护理服务相关活动,夯实基础护理。结果没有针对护理的投诉,护理满意度高,社会效益好。结论夯实基础护理对于实现优质护理服务具有关键性作用。关键词基础护理;优质护理;服务
简介:摘要: 基础护理质量是当前医疗工作整体服务质量的重要组成部分,同时也是优质护理服务的关键点会直接影响到医院的发展。为此如何有效提升到服务的整体质量,提升患者对护理的满意度是对护理人员的要求,是当前护理人员应当解决的难题。
简介: 摘要:目的 对基础护理在优质护理服务中的应用情况进行分析。方法 对 300例住院患者实施优质护理服务同时加强了基础护理,自行设计调查问卷对这 300例患者在实施前后的满意度情况进行了比较分析。结果 加强基础护理后住院患者的满意度达到 98.33%,好于实施前的 88.33%,差异显著,具有统计学意义( P<0.05)。结论 加强基础护理在优质护理服务中的效果明显,提高了医护人员的整体素质和患者对服务质量的满意度。 关键词:基础护理 优质护理服务 应用 ABSTRACT: Objective To analyze the application of basic nursing in quality nursing service. Methods 300 inpatients were given high quality nursing service and basic nursing was strengthened. The satisfaction of 300 inpatients before and after implementation was compared and analyzed by self-designed questionnaire. Results After strengthening basic nursing, the satisfaction rate of inpatients reached 98.33%, which was better than 88.33% before implementation. The difference was significant (P < 0.05). Conclusion The effect of strengthening basic nursing in high quality nursing service is obvious, which improves the overall quality of medical staff and patients'satisfaction with service quality.